Tara Care Centre promotes quality of life and independence through a friendly and professional service. Our staff, in the performance of their duties recognise that everything we do ultimately touches the lives of our residents and extended families. We demonstrate this philosophy by continuously evaluating our own performance and striving for continuous improvement.

Tara Care Centre is committed to providing a high standard of care and meeting the needs of residents. We would love to hear from you regarding your or you loved ones experience of our service.

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We want to hear from you.

If you have any concern in relation to the health, safety and happiness of your loved one, please do not hesitate to communicate with any member of our health care team. Alternatively you can contact the provider of care or the person in charge directly.

What to expect.

If you have a complaint, we will respond to it promptly and sensitively. Feedback information is treated as confidential and managed according to privacy obligations. You can play an important role in resolving the problem by providing as much relevant information as possible. The Director of Nursing deals with all complaints and ensures that all serious complaints are brought to the attention of the provider. We investigate complaints thoroughly to know what happened and why, and ways to prevent it happening again. We will keep you informed at all times so you know what is happening.

What we will do.

We will work with you to assess the most appropriate way to resolve the problem and the best outcome. We ask you to consider the outcome. There is also an independent advocate service available.

Improving our service.

Compliments and complaints are discussed at weekly staff and management meetings. We work together to find ways to improve and keep staff informed of what has happened.

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